Responsible Gaming
at 111bid

Our Commitment to Safe Play

111bid is committed to providing a gaming environment that is entertaining, fair, and safe for all players across Bangladesh. We understand that while the vast majority of players enjoy online casino games and sports betting as a leisure activity, a small number of individuals may develop problematic gambling behaviours. Our responsible gaming policy exists to support every player — whether they are simply setting a personal budget or seeking urgent help to stop gambling altogether.

We maintain this commitment by investing in practical player-protection tools that are always accessible from within your 111bid account, training our customer support team to identify and respond sensitively to signs of gambling harm, and partnering with independent organisations that provide professional counselling and crisis support to players in Bangladesh and beyond.

Gambling at 111bid is strictly a form of adult entertainment. It is not a reliable way to generate income, solve financial problems, or recover money that has already been lost. Every player should approach each session with a clear budget in mind, a firm time limit set, and the understanding that all outcomes are determined by certified random-number generators — no strategy can guarantee consistent winnings.

What Responsible Gaming Means at 111bid

Responsible gaming at 111bid means giving players real control over how, when, and how much they gamble. It means providing honest information about the nature of gambling — including the house edge and the randomness of outcomes. It also means creating clear pathways to independent help for anyone who needs it, without judgement, delay, or complicated processes. The tools described on this page are available to all registered players at any time and are completely free to use.

Age Restriction & Verification

111bid operates an absolute minimum age policy. No person under the age of 18 may register an account, make a deposit, or participate in any gambling activity on the platform. This is not a guideline — it is a hard rule that we enforce through technical controls and identity verification procedures at multiple stages of the registration and withdrawal process.

How We Verify Age

During the Know Your Customer (KYC) process, all players are required to submit valid government-issued identification that confirms they are aged 18 or above. Accepted documents include a National Identity Card (NID), passport, or birth certificate accompanied by supplementary identification. In cases where a player's age cannot be confirmed with certainty, their account will be suspended and any pending withdrawals held until verification is complete.

Protecting Young People in Your Household

If you share a device or a mobile number with younger family members, we strongly recommend enabling device-level PIN or biometric locks, never saving your 111bid login credentials in the browser, and logging out of your account after every session. See the Parental Controls section below for additional guidance.

Deposit & Spending Limits

One of the most effective tools for keeping gambling within safe boundaries is setting a firm financial limit before you begin playing. 111bid provides configurable deposit limits that allow you to cap how much money you transfer into your account over a defined time period. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank.

Setting Your Deposit Limit

Loss Limits and Wager Limits

In addition to deposit limits, 111bid offers optional loss limits (the maximum net loss you will accept in a given period) and wager limits (the maximum stake per individual bet or spin). We recommend all players — especially newcomers — configure at least a monthly deposit limit as a baseline safeguard before they begin playing.

Time-Out & Cooling-Off Periods

Sometimes a player may feel that they need a short break from gambling — perhaps due to stress, a losing streak, or simply because life priorities have shifted. The 111bid time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it.

Available Time-Out Durations

• 24-hour time-out: Immediate account suspension for one full day. Ideal for cooling off after an emotionally charged session.
• 7-day time-out: A week-long break that gives you space to reassess your gambling habits without pressure.
• 30-day cooling-off: A full calendar month away from the platform. During this period, all marketing communications are also suspended.
• 90-day extended break: For players who want a longer structured pause before deciding whether to return or request permanent self-exclusion.

During any active time-out period, you will not be able to log in, place bets, or make deposits. Pending withdrawals initiated before the time-out was requested will continue to be processed normally. Once a time-out period expires, your account is automatically reactivated — you do not need to contact support to resume playing.

Session Reminders and Reality Checks

111bid also offers optional session-time notifications that alert you when you have been playing continuously for 30, 60, or 90 minutes. These reminders appear as an in-platform notification and invite you to review your current session balance and the time elapsed. Enabling session reminders is strongly recommended for all players who enjoy live casino or slot games.

Self-Exclusion Programme

Self-exclusion is the most powerful tool available to a player who feels that their gambling is out of control. When you self-exclude from 111bid, your account is permanently closed and you are added to our internal exclusion register. 111bid will make all reasonable technical efforts to prevent you from re-registering a new account using the same identity, mobile number, or payment method.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via your account settings: Navigate to the Responsible Gaming section of your profile and select "Self-Exclusion". You will be asked to confirm your decision twice before the exclusion is applied.
• Via customer support: Contact us directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and full name so we can act immediately. Self-exclusion requests received by email are processed within one business day.

What Happens After Self-Exclusion

• Your account is locked and cannot be accessed.
• All remaining balance is refunded to your registered payment method (bKash, Nagad, Rocket, or other) within 5–7 business days.
• You will be removed from all 111bid marketing lists immediately.
• A record of your exclusion is retained indefinitely to prevent re-registration.
• You will not receive any promotional communications from 111bid following exclusion.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person is unable to resist the urge to gamble, even when doing so causes significant harm to themselves or those around them. It can affect people of any background, income level, or age. Recognising the warning signs early is the most important step towards getting the right help.

Common Warning Signs

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to seek support:

Support Resources & Help

111bid strongly encourages any player who is concerned about their gambling — or the gambling of someone they care about — to reach out for professional support. Seeking help is a sign of strength, not weakness. The following resources are available to players in Bangladesh and internationally:

Contact 111bid Support

Our customer support team is available around the clock (Bangladesh Standard Time, UTC+6) and is trained to handle responsible gaming concerns with sensitivity and confidentiality. If you are struggling with your gambling behaviour, please reach out to us directly — we can help you activate a time-out, set deposit limits, or initiate self-exclusion immediately.

• Email: [email protected] (subject: "Responsible Gaming Help")
• Response time: Within 1 business day for responsible gaming requests; typically much faster for urgent cases.
• Operating hours: 24 hours a day, 7 days a week (UTC+6)

Kaan Pete Roi — Bangladesh Mental Health Helpline

Kaan Pete Roi is a Bengali-language emotional support service operating in Bangladesh. If gambling-related stress is affecting your mental health, their trained volunteers can provide non-judgmental listening support. While this is primarily a mental health helpline rather than a specialist gambling service, their support can be valuable as a first point of contact.

Gamblers Anonymous

Gamblers Anonymous (GA) is an international peer-support fellowship based on the twelve-step recovery model. GA meetings are available in many countries and the organisation maintains online resources and meeting schedules at their international website. Players outside Dhaka or in more rural areas of Bangladesh — including Chittagong, Sylhet, Khulna, and Rajshahi — may find the online meeting format particularly accessible.

National Council on Problem Gambling (International)

The National Council on Problem Gambling (NCPG) provides a 24-hour helpline and online chat service for individuals and families affected by problem gambling. While this organisation is primarily US-based, their online resources, self-help guides, and chat service are available internationally in English.

Parental Controls & Minor Protection

If you are a parent or guardian and you share a smartphone, tablet, or computer with children in your household, it is your responsibility — and ours — to ensure that minors cannot access the 111bid platform. The following practical steps will help you keep gambling content away from young people in your care.

Device-Level Protections

• Screen lock: Always set a PIN, pattern, fingerprint, or face-recognition lock on any device used to access 111bid. Do not share your PIN with children.
• Browser-level controls: Use parental control software or your mobile carrier's family-safety features to restrict access to gambling websites on devices used by minors.
• Saved credentials: Never save your 111bid username or password in the browser's auto-fill feature on a shared device. Always log out after each session.
• App and notification management: If you receive promotional notifications from 111bid, disable these on shared devices or update your notification preferences via account settings.

Third-Party Parental Control Tools

Several reputable third-party filtering applications are available that can block access to gambling sites across all apps and browsers on a device. These tools are particularly useful for households with teenagers. We recommend researching options compatible with your device's operating system (Android is the most common in Bangladesh). Tools such as Google Family Link allow parents to monitor and restrict app usage on children's Android devices at no cost.